Help Centre / Quotes & Invoices / Voiding or replacing a document
Voiding or replacing a document
Cancel an invoice you can no longer collect, or replace a document with a revision.
If an invoice was raised in error or will never be paid, you can void it. Voiding cancels the invoice and excludes it from your reports and KPIs so your numbers stay accurate.
- Open the invoice and tap Void Invoice.
- Enter a reason (for example, duplicate invoice, cancelled order, or billing error).
- Confirm. The invoice is marked as void and dropped from reports.
A void reason is required and is kept in the audit log. If the invoice was driving a recurring schedule, voiding it pauses that schedule. If a client opens the link to a voided document, they are told it is no longer valid and to contact you.
To replace a document rather than cancel it, use Revise — that keeps the old version on record as superseded and gives you a fresh revision to send.
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