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Terms of Service

Version 2026-07-02-v1 · Last updated 2 July 2026

1. About JobFlo

JobFlo (“we”, “us”, “our”) is operated by ArcLabs Technologies (“ArcLabs”), a registered business name of Tapiwa Blessing Maramba (ABN 48 689 947 289), in Australia. JobFlo is a software-as-a-service product that helps Australian tradespeople and small businesses create quotes and invoices, track time and expenses, and manage their work. By creating an account or using the service at jobflo.au (the “Service”), you agree to these Terms of Service (“Terms”).

If you do not agree to these Terms, you must not use the Service. If you are using the Service on behalf of a business, you confirm that you are authorised to bind that business to these Terms.

2. Your account

You must be at least 18 years old and capable of entering into a binding contract under Australian law to use the Service. You are responsible for keeping your account credentials secure and for everything that happens under your account. You must give us accurate information when you sign up and keep it up to date.

You agree to use the Service only for lawful business purposes and not in a way that could damage the Service, our reputation, or other users.

Our mobile app is distributed through the Apple App Store and Google Play, and your use of it is also subject to those platforms' terms. The app may ask for optional device permissions — camera, photo library, notifications and biometric unlock; biometric unlock is handled by your device and we never receive your biometric data. You can manage these permissions in your device settings.

3. Free trial, subscriptions and payments

New accounts receive a 14-day free trial with access to JobFlo Pro features. No credit card is required to start the trial. If you do not choose a paid plan before your trial ends, your account enters a 7-day grace period during which you can still view your data, record payments against existing invoices, and download your data, but cannot create new documents.

After the grace period, your account will be locked. You will have a further 30 days to choose a plan, after which your data will be permanently deleted. We'll email you reminders before any data is deleted.

Paid subscriptions are billed in advance in Australian Dollars on a monthly basis (or annually if selected). You can cancel at any time and will continue to have access until the end of your current billing period. Subscription fees are non-refundable except as required by the Australian Consumer Law. Subscriptions are purchased and managed through JobFlo, not through the Apple App Store or Google Play.

Card payments to you.If you enable online card payments, your clients can pay your invoices by card. These payments are processed by Stripe directly into a Stripe connected account you set up. JobFlo is not a party to the payment, is not a payment processor, merchant of record, or money remitter, and does not hold or control your funds. You must accept Stripe's Connected Account Agreement, and Stripe's fees, payout timing, refunds, chargebacks and disputes are handled under your agreement with Stripe. We do not currently charge a platform fee on these payments.

4. Your data

You own the data you enter into the Service, including client records, documents, payments, photos and other content (“Your Data”). You grant us a limited licence to host, store, transmit, back up, and display Your Data solely so we can provide the Service to you.

You are responsible for the accuracy and legality of Your Data and for obtaining any consents required to share your clients' information with us. You must not upload content that infringes others' rights, is misleading, or contains malicious code.

You can export Your Data at any time as CSV bundles via the in-app export tool. If your account is cancelled or locked, we'll retain Your Data for 30 days so you can return and resume your subscription. After that period, Your Data will be permanently deleted from active systems (backups are overwritten on our standard rotation).

5. Acceptable use

You must not:

  • use the Service to send spam, phishing emails, or unsolicited marketing;
  • attempt to access, probe or interfere with another user's data or the underlying infrastructure;
  • reverse engineer, decompile or attempt to extract the source code of the Service;
  • use the Service to store or transmit unlawful, defamatory, or infringing material;
  • resell, sublicense, or commercially exploit the Service without our written permission.

We may suspend or terminate accounts that breach these rules. Where the breach is serious — for example, sending spam through our infrastructure or attempting to compromise the platform — we may do so immediately and without notice.

6. Email

JobFlo sends transactional emails on your behalf — quotes, invoices, payment confirmations, reminders, and the like — to the email addresses you provide for your clients. You are responsible for ensuring you have a reasonable business basis to contact those recipients in accordance with the Spam Act 2003 (Cth) and the Australian Privacy Principles.

7. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For services, the consumer guarantees include that the Service will be provided with due care and skill and will be reasonably fit for any purpose you make known to us.

Other than rights you may have under the Australian Consumer Law, the Service is provided “as is”. To the maximum extent permitted by law, we exclude all other warranties, conditions and guarantees, whether express or implied.

8. Limitation of liability

To the maximum extent permitted by law, our total liability to you in connection with the Service in any 12-month period is limited to the amount you paid to us for the Service in that period. We will not be liable for any indirect, incidental, consequential, special or exemplary damages, including loss of profits, revenue, data, or goodwill.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law or other applicable law.

9. Suspension and termination

You can cancel your subscription or close your account at any time from the settings page in the app. We may suspend or terminate your account if you breach these Terms, fail to pay subscription fees, or use the Service in a way that puts the platform or other users at risk.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll ask you to accept the updated Terms the next time you sign in. Continued use of the Service after the changes take effect means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of Victoria, Australia. You and ArcLabs submit to the non-exclusive jurisdiction of the courts of Victoria for any dispute arising in connection with these Terms or the Service.

12. Contact

For questions about these Terms or the Service, email hello@jobflo.au.