What happens to my data if I cancel?

Cancelling does not delete anything straight away. Here is what happens to your account and your data after a subscription ends.

• You keep full access until the end of the period you have already paid for.
• After that, the account winds down: for a short window you can still view your data, record payments and send existing invoices, but not create new ones.
• If you do not restart a plan, the account then locks to view and export only.
• Your data is kept for 30 days from when the account is cancelled or locked, so you can come back, restart a plan and pick up where you left off.
• After that 30-day window your data is permanently deleted from active systems.

You can download everything at any time as a CSV bundle — clients, documents, payments, expenses, time entries and appointments — using the in-app export tool, including from the locked screen.

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