Help Centre / Quotes & Invoices / Why is my invoice still showing as overdue?
Why is my invoice still showing as overdue?
An invoice stays overdue until it's paid in full or its balance is cleared.
An invoice is marked overdue when its due date has passed and it has not been paid in full. The status is worked out live from the due date and the balance owing — it is not a label that sticks around by mistake.
The most common reason it still shows overdue is that a payment was taken outside JobFlo (cash, cheque or a bank transfer) and has not been recorded yet.
- Open the invoice and tap Record Payment.
- Enter the amount received and how it was paid.
- Save. Once the balance reaches zero, the invoice flips to Paid.
If the invoice should not be collected at all, void it instead — a voided invoice is cancelled and drops out of your overdue list and reports.
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