Why can’t my client pay by card yet?

The most common reason is that Stripe is not fully set up yet. The card payment button only shows on an invoice once your Stripe account is connected and Stripe has enabled charges on it. Work through the checklist below.

• You are on the Starter plan — card payments need Pro or Business.
• You have not connected Stripe yet — go to More → Client payment options and tap Connect Stripe.
• Your Stripe setup is incomplete — the section shows "Setup incomplete"; tap Finish Stripe setup and provide whatever Stripe still needs.
• Stripe is still verifying your details — this can take a little while after you finish; tap Refresh to re-check your status.
• The invoice is already paid, or it is a quote rather than an invoice — the button only shows on invoices with a balance owing.

Once More → Client payment options shows "Connected", the card option appears on your invoices. Bank transfer, cash and cheque work independently of Stripe, so you can offer those in the meantime.

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